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Opened by Awe Sum Organics, Inc. - Guest

Updated: 2/25/2010 4:08:46 PM
i was working on a report that was created on a different computer with the same user name password. when i tried to remove some of the filters in the saved report it did not let me, specifically, customer and order id. i went to a different computer that the one that created it and tried to change it, then changed the filters and it worked? why would that happen. also i created a report based on sales orders, and saved it, i asked someone to change a sales order price and they did, then i refreshed and the change would not appear? it there a time delay? i did this with estimated quantities and the change hit FF right away? why did the report not update?

Answered by Faceforward Team

Updated: 3/1/2010 11:08:31 AM

Filtering has no time delay, it should be instant. If you are logged in as the same user it will not matter what computer you are using. I suggest you look in the Fields list and check to see if there are any other fields that are filtered (there will be a little filter icon next to any fields that are filtered.) If you have a field that is filtered that removes the data that you are trying to show again it will not become visible until you clear that part of the filter. I suggest that you clear your filter and then rebuild it so you do not have a field with a filter on it that you are not sure of filtering out your values.

Best Regards,
Dave

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